Helpdesk Services

Your staff are one of your major assets; probably the major asset. And it's likely they are also one of your major expenditure items, so you want to ensure they remain productive. Your IT infrastructure plays a major role in their productivity, and it can be frustrating for your staff when things don't work how they expect them to.

That's where our Helpdesk Services can be of value. By having someone they can call as required, they are spared the frustration and can resume working productively sooner rather than later.

We utilise a remote support utility that allows your staff to connect us to their computer so we can see exactly what they see, so it's just like having us sitting beside them.

If you already have an in-house helpdesk facilty we can work with them to provide additional resources in times of high load or to free your in-house IT resources to focus on more complex support issues.

If you'd like to learn more about our Helpdesk Services please contact us.