Privacy Policy

The protection of our clients' personal and business information is something we take very seriously.

Information we collect

The types of personal information we collect about you will depend on our relationship with you, the circumstances of collection and the type of service we are providing. The personal information may include:

• Your name, company title, role and contact details;
• Business systems you utilise and information regarding their performance.

How we collect information

We may collect personal information about you when you use our services or purchase our solutions, when you contact us, or when we contact you.

How we use your personal information

We use your personal information to provide customer support.

We may also use your personal information for the following purposes to:

• Provide customers with information concerning product announcements, software updates and other information we think you’d like to hear about.
• Provide customer support to enable you to use our solutions better;
• Provide and administer events designed to help you learn more about utilising our services and solutions;
• Distribute newsletters, whitepapers and other communications, either ourselves or with the assistance of third party services providers, that we think should be of interest to you.

Disclosure of personal information

We may disclose your personal information to our solution suppliers and partners that supply services that we manage on your behalf.

How we hold information and keep it secure

We hold your personal information in our Client Information System, and in stored email received from you.

We may combine personal information we receive about you with other information we hold about you. This includes information received from our partners or third parties.

We secure your personal information with physical, electronic and managerial procedures.

We advise staff of the need to follow privacy guidelines, to ensure your personal information remains confidential, and required them to sign confidentiality agreements.

We provide our staff with regular security awareness training and testing to ensure they remain vigilant to data security and cyber risks.

Privacy complaints and further information

If you have a concern about your privacy or you have any query on how your personal information is collected or used please contact the Privacy Officer at Intense Technology, 2/138 Great North Road, Five Dock, NSW 2046 or via privacy@intense.com.au or by phoning 02 9712 4888.

If you do not want to receive information from us, you may simply email privacy@intense.com.au with “unsubscribe” as the message subject.